Operating 24/7 from our London office, our fully automated service desk system dictates the end-to-end resolution of all open tickets by systematically guiding our professional team through each step.
The ITIL-structured ticketing system and intelligent call-prioritisation software guarantees a rapid response and a two-hour delivery of hardware in central London (e.g. mobile phone,ipad,Blackberry etc).
We invest heavily in our staff compared to our competitors and run our Service Desk to ITIL standards. Each team member is fully ITIL accredited and will resolve issues immediately whenever possible. For your convenience a single contact is available to keep you informed throughout the process.
With over 10 years of experience, you can trust SolutionColony to help you with your IT support needs in the UK. Many small and medium businesses across a wide range of sectors have already discovered how much of a difference we can make when it comes to handling the day-to-day problems associated with technology operation, planning, management, and support.
We are widely recognised as specialists in providing IT support in the industry.
SolutionColony is committed to Promoting environmental & technological sustainability, working with communities to address social and economic disadvantage, Implementing & promoting open source software & industry standards.
Our IT support solutions add real value to your business. We use only the best tools in the industry and we provide our clients with customer-service focused helpdesk support for Microsoft, Apple and Linux operating systems.
SolutionColony main goal was to empower people through technology in order to alleviate inequality. This was underpinned by a belief that individuals should have the technological choice, be able to gain IT skills no matter what their income or background and that progress must be balanced by actively minimising environmental damage.Our aim is to make your business systems reliable, effective and robust. We can provide secure remote access to your business data and applications allowing you and your sales teams to work remotely from many locations.
SolutionColony core business involved repairing and refurbishing IT equipment and redistributing it to individuals in need. With our expertized and our highly certified and Skilled Engineer, we offer IT training to unemployed individuals with full access to life working environment and we also began providing IT support for organisations.
A number of organisations and charities have come to rely on SolutionColony expertise to keep their IT networks in good order. SolutionColony has identified a significant need for organisations who feel over-charged and underinformed to have clear, expert advice and equipment services and support.
Expanded computer recycling allows SolutionColony to increase individual\'s and organisations\' access to IT equipment through our various schemes and services. It also helps us to reduce environmentally destructive electronic waste. Reuse is widely recognised as the most efficient and environmentally friendly form of recycling IT equipment.
In all aspects of operations, SolutionColony strives to provide ethical IT alternatives which increase access to useful and empowering technology.
By partnering with SolutionColony in a Managed Service Agreement, we can:
Providing much more than a quick fix, the level of skills and expertise at SolutionColony means we are highly proficient in advising the right technology solutions and levels of support service for a variety of organizations and industries in the UK based on our capacity to understand real business needs and objectives.
From start-up services and operational management through to fully co-sourced solutions, SolutionColony IT Managed Services works actively with clients like you to provide the necessary levels of support to help keep operations functioning smoothly, 24 hours a day. This is our most popular IT support model which delivers reliable, predictable costs and services without any hidden extras.
Our engineers and technical account managers are all trained with world-leading solutions such as Microsoft (Gold Partners), HP and VMware, Linux, CISCO, Apps and Web development and provide start-to-finish solution support at all levels of business.
We operate a dedicated datacentre facility in London and a secondary replicated at a geographically dispersed location.
Our range of services includes:
SolutionColony Services Ltd,
24 Holborn Viaduct,
City of London, London EC1A 2BN